Privacy Policy

1. Introduction

Welcome to ExamPadi ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at exampadi.app and any related services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, and password when you register.
• Profile information: discipline, academic level, exam type, study preferences, and exam date.
• Payment information: subscription plan details and payment proof images (we do not store card numbers).
• Study data: questions answered, progress records, mock exam results, and weak question logs.
• Communications: messages you send us via support or report features.

We also collect certain information automatically when you use ExamPadi:

• Device type, browser type, and operating system.
• Pages visited, features used, and time spent on the platform.
• IP address and general geographic location.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account and subscription.
• Deliver personalised study plans, daily targets, and adaptive hints.
• Track your academic progress and provide performance analytics.
• Process and verify subscription payments.
• Send important notifications such as exam countdown reminders and daily study targets via email or Telegram.
• Respond to your inquiries and provide customer support.
• Improve our platform, content quality, and user experience.
• Maintain leaderboard rankings and award study points.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party services that help us operate the platform (e.g., email delivery, cloud storage, AI providers) — bound by confidentiality obligations.
• Legal requirements: If required by law or to protect the rights, property, or safety of ExamPadi, our users, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

Leaderboard data (name and points) is visible to other users of the platform as part of the competitive study feature.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you request account deletion, we will delete or anonymise your data within 30 days, except where we are required by law to retain it longer.

6. Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Object to or restrict certain processing of your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at exampadisch@gmail.com.

8. Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform usage. You can control cookies through your browser settings, but disabling them may affect some features of the platform.

9. Children's Privacy

ExamPadi is intended for students aged 13 and above. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal data, please contact us and we will delete it promptly.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of the platform after changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: